Account Deletion
At HerSafe, we respect your privacy and give you full control over your personal information. You can permanently delete your HerSafe account and all associated application data at any time, directly from the app or by contacting our support team.
Delete Your Account in the App
If you have access to your account, you can delete it directly within the app by navigating to:
Data Removed Upon Deletion
When your account deletion request is processed, HerSafe removes or anonymizes applicable application data, including:
- User profile and account information
- Trusted contacts
- Safety plans
- SOS events and SOS audio recordings
- Check-In history
- Travel Mode sessions
- Journal entries
- Community posts and comments (unless required for moderation, abuse prevention, or legal compliance)
- Notification tokens
- Uploaded files associated with your account
- Other user-created application data
Information That May Be Retained
Certain limited information may be retained only when required for legal or legitimate business purposes, including:
- Legal obligations
- Fraud prevention and abuse prevention
- Security investigations
- Financial recordkeeping related to completed transactions
- Compliance with applicable laws
Only the minimum information necessary will be retained, and only for the period required by the applicable obligation.
If You Cannot Access the App
If you can no longer sign in to your HerSafe account, you may request account deletion by contacting our support team directly.
- Your registered email address
- Your first name
- A request stating that you would like your HerSafe account permanently deleted
We may request additional information to verify ownership of the account before processing the deletion request.
Processing Time
Most account deletion requests are processed within 7 business days. Requests requiring additional identity verification or review for legal compliance may take additional time. We will communicate with you if additional steps are needed.